Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of the RemoteCuesCommerce platform (the "Service"), operated by RemoteCues ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

2. The Service

The Service is a Software-as-a-Service e-commerce platform that provides store owners with tools to operate an online store, including: a customer-facing storefront, product and inventory management, order processing, payment collection through integrated payment providers, coupons and promotions, content management, email and WhatsApp communication with customers, analytics and reports.

3. Accounts

You must provide accurate information when creating an account and keep it up to date. You are responsible for safeguarding your password and for all activity under your account. You must notify us immediately at support@remotecues.com if you suspect unauthorised access. We may suspend or close accounts that violate these Terms.

4. Plans, Billing and Renewals

The Service is offered on free and paid subscription plans. Fees are set out on the pricing pages and are payable in advance for the applicable billing interval (monthly or yearly, as chosen). Subscriptions renew automatically until cancelled. You can cancel from your account dashboard; cancellation takes effect at the end of the current billing period and does not entitle you to a partial refund, except as required by law. We may change plan features or pricing with reasonable notice; changes apply to future billing periods.

5. Your Store and Your Data

You retain all rights to the content you upload to the Service (products, images, pages, customers, orders and other data — together "Store Data"). You grant us a limited licence to process Store Data solely to operate and improve the Service, provide support, and comply with legal obligations. You are responsible for the legality of your Store Data and for your use of any customer personal data in accordance with applicable privacy laws. Store Data is deleted or returned on request when your account is closed, subject to legal retention requirements.

6. Acceptable Use

You may not use the Service to: (a) sell or promote illegal goods or services, or goods that are restricted by law in your jurisdiction; (b) infringe intellectual property or privacy rights of others; (c) send unsolicited marketing messages (spam) through the Service; (d) interfere with or disrupt the Service or other users' stores; (e) attempt to gain unauthorised access to the Service, other accounts, or our systems; or (f) upload malicious code. We may remove content and suspend accounts that violate this clause.

7. Payments

Online payments are processed by third-party providers you enable for your store (Stripe, Razorpay, PayPal) or via cash on delivery. Card details are handled by those providers and never stored on our servers. We record payment references, amounts and statuses for your orders and refunds. Payment processing is subject to the applicable provider's terms, and you are responsible for settling disputes with your customers and refunding them where required by law.

8. Intellectual Property

The Service, including its software, design, documentation and trademarks, is owned by us or our licensors. You may not copy, modify, distribute, decompile or create derivative works of the Service, except to the extent permitted by law. Your Store Data is not ours, and we do not claim ownership of it.

9. Availability and Disclaimers

We aim for high availability but do not guarantee uninterrupted service; the Service may be unavailable for scheduled maintenance or events outside our control. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. You are responsible for maintaining backups of your Store Data; where backups are offered as a feature, they are provided on a best-effort basis.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or relating to the Service, even if advised of the possibility. Our total aggregate liability for all claims relating to the Service in any 12-month period is limited to the fees you paid to us during that period. Nothing in these Terms excludes liability that cannot be excluded by law.

11. Termination

You may close your account at any time from your dashboard. We may suspend or terminate access for violations of these Terms, illegal activity, or where required by law. On termination you lose access to the Service; we will provide a reasonable period to export your Store Data unless termination is for breach or security reasons.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or a notice in the Service. Continued use after changes take effect constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes shall be subject to the exclusive jurisdiction of the competent courts at the place where RemoteCues is established. For users outside India, this clause does not deprive them of mandatory consumer protections under their local law.

14. Contact

Questions about these Terms can be sent to support@remotecues.com or through the contact page.